All too often, companies fail to understand their customers’ basic needs, so the resulting offering falls short of client expectations. Others struggle to create a motivating work environment, so customers encounter indifference and choose to ‘shop’ elsewhere. Regardless of economic changes Service Excellence still remains the principle source of sustained advantage over competitors!
The antidote? The 2009 Service Excellence Conference will focus on the ‘how’ – exploring real life examples of how some of the UK’s most respected and progressive organisations have tried (and sometimes failed) to instil a focus on customer service.
To read the speaker biographies, please click here