• February 7, 2010 •
2 Comments
Posted in customer service, Leadership, reading
Tags: Business, Dominic Monkhouse, Leadership, Management, Money, Patagonia, Service-profit chain, Yvon Chouinard
• June 12, 2009 •
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Posted in NHS, tech
Tags: Bristol, Building, Business, Data center, England, Health, NHS trust, North Bristol NHS Trust, PEER 1, Public sector, Scalability
• June 11, 2009 •
1 Comment
Posted in customer service, NPS, PEER 1
Tags: #IWEXPO, Amazon, Business, Business Services, customer, Customer experience, Customer Management, customer service, customers, employees, engagement, example, excellence, growth, impact, improvements, Internet, London, passion, Rackspace, self, Superior, Technical support, tips, tools, World
• April 17, 2009 •
1 Comment
Posted in cloud, PEER 1, tech
Tags: Business, cloud computing, cloudcomputing, Computer Science, Distributed Computing, Econsultancy, Gartner, Gartner Hype-cycle, Hype cycle, McKinsey & Company, PEER 1, virtualization, Web 2.0
• January 29, 2009 •
1 Comment
Posted in customer service, great place to work
Tags: Associations, Best Companies, Business, Consulting, Customer Management, Customer relationship management, customer service, Education and Training, itlab, Marketing, Matt O'Neill