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	<title>mutterings and rants &#187; Business Services</title>
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		<title>mutterings and rants &#187; Business Services</title>
		<link>http://dominicmonkhouse.com</link>
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		<title>Service Standard: Good Start, But Don&#8217;t Stop There</title>
		<link>http://dominicmonkhouse.com/2009/10/05/service-standard-good-start-but-dont-stop-there/</link>
		<comments>http://dominicmonkhouse.com/2009/10/05/service-standard-good-start-but-dont-stop-there/#comments</comments>
		<pubDate>Mon, 05 Oct 2009 08:30:49 +0000</pubDate>
		<dc:creator>dommonkhouse</dc:creator>
				<category><![CDATA[customer service]]></category>
		<category><![CDATA[Business Services]]></category>
		<category><![CDATA[Call centre]]></category>
		<category><![CDATA[Customer Management]]></category>
		<category><![CDATA[Customer satisfaction]]></category>

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		<description><![CDATA[Image by libraryman via Flickr &#8220;&#8230;universal truths by which all customer service can be measured. This can&#8217;t be the case.&#8221; Frankly &#8211; that&#8217;s just plain wrong. There ARE universal truths about customer service and if the ICS audit seeks them out then it will be a step forward. For example, I can&#8217;t for the life [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=dominicmonkhouse.com&#038;blog=5396147&#038;post=242&#038;subd=dommonkhouse&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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			<media:title type="html">Misleading Customer Service Kills Your Business</media:title>
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		<title>the best service is no service</title>
		<link>http://dominicmonkhouse.com/2009/06/11/the-best-service-is-no-service/</link>
		<comments>http://dominicmonkhouse.com/2009/06/11/the-best-service-is-no-service/#comments</comments>
		<pubDate>Thu, 11 Jun 2009 12:22:07 +0000</pubDate>
		<dc:creator>dommonkhouse</dc:creator>
				<category><![CDATA[customer service]]></category>
		<category><![CDATA[NPS]]></category>
		<category><![CDATA[PEER 1]]></category>
		<category><![CDATA[#IWEXPO]]></category>
		<category><![CDATA[Amazon]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Business Services]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[Customer experience]]></category>
		<category><![CDATA[Customer Management]]></category>
		<category><![CDATA[customers]]></category>
		<category><![CDATA[employees]]></category>
		<category><![CDATA[engagement]]></category>
		<category><![CDATA[example]]></category>
		<category><![CDATA[excellence]]></category>
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		<category><![CDATA[Internet]]></category>
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		<category><![CDATA[World]]></category>

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		<description><![CDATA[I spoke at Internet World (#IWEXPO) in London on the 29th April on my passion for customer service excellence. I stole the title of my brief talk from the book by Bill Price (click here to read review and buy the book) about his experience at Amazon. At Rackspace and itlab I have seen the [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=dominicmonkhouse.com&#038;blog=5396147&#038;post=228&#038;subd=dommonkhouse&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<item>
		<title>best night of my life &#8211; so far</title>
		<link>http://dominicmonkhouse.com/2005/09/29/best-night-of-my-life-so-far/</link>
		<comments>http://dominicmonkhouse.com/2005/09/29/best-night-of-my-life-so-far/#comments</comments>
		<pubDate>Thu, 29 Sep 2005 16:09:00 +0000</pubDate>
		<dc:creator>dommonkhouse</dc:creator>
				<category><![CDATA[customer service]]></category>
		<category><![CDATA[event]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Business Services]]></category>
		<category><![CDATA[Customer Management]]></category>
		<category><![CDATA[Dom]]></category>
		<category><![CDATA[Rackspace]]></category>
		<category><![CDATA[service excellence]]></category>
		<category><![CDATA[UK]]></category>

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		<description><![CDATA[Service Excellence Awards 2005: Overall winner and winner, Business to Business If you ask any school kids what they want to do when they grow up, it&#8217;s unlikely they will answer &#8216;deliver great customer service&#8216;. Yet such people exist in the adult world. Find people for whom giving service is a real buzz, a kick [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=dominicmonkhouse.com&#038;blog=5396147&#038;post=68&#038;subd=dommonkhouse&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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